USS Midway and San Diego. USS Midway Aircraft Carrier Museum and San Diego Skyline at Night. California USA.

Messages for Hoteliers from the USS Midway

No trip to San Diego is complete without a trip to CV-41, also known as the USS Midway, the largest ship in the world until 1955. The carrier was since decommissioned in 1992 and has been turned into a floating museum. As basically an entire town in a boat, the sheer size of this craft defies imagination. Touring her decks and viewing the wide variety of aircraft and exhibits can easily take a full day. Not having a military background, I was in total awe and full of admiration all those who had boarded this great vessel and served in the Navy. A tour of the Midway is not complete, though, without listening to the living history provided by the many docents who willingly share their experiences. While the information they provided clearly reflected the life on the ship, significant parallels can nevertheless be formed with the vast array of …

lmaadminMessages for Hoteliers from the USS Midway
Two men talking in a modern office

Developing Your Ownership-Leadership Style

One of the greatest challenges that you face as an owner or asset manager is stepping back from the day-to-day and delegating unencumbered operating responsibility to your on-property team because not doing so can have disastrous effects. Countless times I have witnessed general managers and other senior executives working in full spin mode to accommodate a direct and often-unexplained request from an owner, which ends up being counterproductive to the business’s goals as well as highly demoralizing. There is no set definition as to what constitutes an appropriate demand by an owner for his or her team. After all, it’s your investment! Clearly, issues that would be considered material to the property from a monetary standpoint – such as major CAPEX or significant changes to financial position versus budget – are worthy of a timely discussion. Conversely, an urgent call from an owner to management addressing, for instance, a single …

lmaadminDeveloping Your Ownership-Leadership Style
Electronics and housekeeping concept. Isolated over white. Contains clipping path

The Housekeeping Training Revolution

Modern advances in employee training and ongoing retraining have such profound benefits that it’s near impossible for any senior hotelier to disregard their implementation. First among these advantages is what’s paid forward to your guests – improved compliance with SOPs, faster service, better staff demeanor and, ultimately, better customer satisfaction. Then there are the back-end benefits which also impact the bottom line – better team morale, less employee turnover, greater empowerment, increased productivity and decreased onboarding costs. Of course, this all relates to technology – putting your internal curriculum onto an online portal, thereby enabling e-learning. It works because it fosters an environment of microlearning – that is, allowing your team to learn at their own pace and in bite-sized, modular chunks, both of which are better for knowledge retention over the classical intensive and condensed period of instruction. Additionally, by putting your curriculum online, it frees up your supervisors’ …

lmaadminThe Housekeeping Training Revolution
Toast with avocado, tomatoes and basil on rustic wooden background

Breakfast of Champions

I’m sick of boring breakfasts, aren’t you? It’s about time that our chefs in the hotel industry woke up to something different than the same old bacon and eggs or oatmeal and raisins. In this sense, breakfast is another overlooked opportunity to wow your guests and leave a lasting impression. Here’s a simple test to see if your morning foodservice is staid. Order breakfast in your own restaurant and take a picture of what’s served on the plate. Now, go to any Denny’s – or any other well-known diner of this ilk – and order their Grand Slam or equivalent. This meal delivers a plethora of plate-filling carbs and all at a very reasonable price. If your plate looks similar to this, then it’s time to seriously rethink your approach. Remember, Denny’s price is well under ten bucks including coffee. That’s the baseline your customers have in the back of …

lmaadminBreakfast of Champions
Business Team Meeting Strategy Marketing Cafe Concept

Enhancing Your Public Relations Success

As a card–carrying member of SATW (Society of American Travel Writers), I am literally bombarded with emails from those interested in garnering just an ounce of my attention to have me publish their materials. Keeping score this past week – nothing out of the ordinary – I received a total of 82 different press releases from hotel suppliers, properties, travel bureaus and destinations. How can any single release stand out? Thinking of all the hours that are spent by hotel managers and public relations agencies in preparing this material is mortifying, especially since 99% of these well-crafted pieces of literature will be trashed without the recipient ever getting beyond the headline. What a waste! Moving forward, as the general manager or director of communications, you must find a way to get a better return on your PR investments. When public relations works, it is a fantastic use of your financial …

lmaadminEnhancing Your Public Relations Success
Welcome to Oregon

In Vino Veritas LVII: Cascade Wines

The New World, and North America have come a long way in the past few decades. Since the Judgment of Paris in 1976, vintners beyond of the hallowed soils of the northern Mediterranean have sought to grow their stocks as far more than jug wine. It is the knowledge and passion for the process of winemaking that gives live to the end product, not just where you are on a map. Some 40 years later and exceptional viticulture flourishes in every corner of the continent where vines will grow, especially California where it all began. But just north of the Golden State, in Oregon and in Washington, they are doing incredible things as well, and for a fraction of the cost to consumers when compared to the some of the outrageous price tags on renowned Californian labels. While the appellations vary wildly across these two territories when it comes to …

lmaadminIn Vino Veritas LVII: Cascade Wines