Juicer and carrot juice. Fruits in background

In Vino Veritas LX – Making Sense of the Clean Drinking Craze

I’ve been wise to this growing trend for a while now but haven’t felt the urge to write about it until I happened upon a recent National Post (one of Canada’s leading newspapers) article using the catchy title of, “You can’t have your cake and drink it too.” The best parts of this editorial are its headline as well as its citing of specific examples of cocktails and wine products that infuse healthier foods. Beyond that, the author may have overstated a few of her critiques as this is indeed a trend that your lobby bar or restaurant should consider. To start, a summary of what’s happening is in order. Fruit and vegetable juicing has long been in vogue as a means of cleansing our bodies of toxins by giving us the extra vitamins, antioxidants and micronutrients they need – in a blended and thus more readily digestible form – to more …

lmaadminIn Vino Veritas LX – Making Sense of the Clean Drinking Craze

Bobby Orr The Hotelier

Who would have thought that the 114-room Ames Hotel in Boston would become a shrine to one of the titans of hockey, Bobby Orr. Yet, with the recent opening of their Bobby Orr Suite, this property is on-the-map insofar as a destination for any of his devoted fanbase. For those who are not fans of the sport, during the late 1960s and early 1970s, Bobby Orr brought the one-time-lowly Bruins out of the NHL cellar and propelled them to Stanley Cup victories in 1970 and 1972. Orr’s list of accolades stretches longer than most anyone in the game, perhaps second only to ‘The Great One’, Wayne Gretzky. “It is safe to say that Bobby is among the most celebrated and appreciated athletes in Boston history and certainly a hockey legend,” noted Jeff McIntyre, partner in Benchmark® a Global Hospitality Company, which is the owner and manager of the property, “and …

lmaadminBobby Orr The Hotelier
Young Asian male frustrated, confused and headache by WannaCry ransomware attack on desktop screen, notebook and smartphone, cyber attack internet security concept

Cyber Crime, Cyber Liability and Cyber Liability Insurance

It is a hotelier’s worst nightmare – the theft or loss of guest records. Recall the data security failure at Target Stores HQ or the more recent challenges being faced by Sabre Corporation on their SynXis booking system. Now, imagine that this happened to your IT system. How would you explain this to your past guests? What steps would you take to remedy this situation, and at what cost? The simple fact is that when it comes to cyber security, no one can claim to be 100%, ironclad safe insofar as protection of data. If it is not hackers then it could be an internal breach from, say, a disgruntled employee. As a general manager, it is your responsibility to your guests as well as to your owners to take both the appropriate precautionary steps in protecting data, but also to consider means of mitigating damages to the company in …

lmaadminCyber Crime, Cyber Liability and Cyber Liability Insurance
view from above restaurant style cuisine fine food meals starter main salad

Benefiting From Chefs’ Tasting Menus

Are chefs’ tasting menus merely a snapshot of the day’s fare? Hardly! Tasting menus are designed to demonstrate the superlative qualities of the chef’s creativity and culinary acumen. In order words, they are meant to show off the best of the best. Every tasting menu that I have had the pleasure of eating my way through has formed not only a lasting impression, but also elicited recommendations to others both in person as well as on social media. Hence, while they are a daunting task to set up, the payoff extends far beyond what your bean counters can count as they can have a halo effect for the rest of the restaurant’s menu and the entire property as a whole. Most recently, as a guest of Montage Deer Valley in Utah, I had the opportunity to experience a tasting menu at the hotel’s signature restaurant, Apex. I caught several of the …

lmaadminBenefiting From Chefs’ Tasting Menus
Hand with compass at mountain road at sunset sky in Kazakhstan, central Asia

Lever Your Location

There is only one aspect of your property that you absolutely cannot change – your physical address. Renovate, replace staff, add new operations, re-flag or re-brand, it makes no difference; you are where you are! Your location is uniquely yours, so why not make the most of it? When a guest arrives – especially for the first time – they rarely have the in-depth knowledge of your neighborhood to go about on their own without some guidance. While nowadays there are numerous online resources that can give visitors a broad overview of the top highlight, your guests will nevertheless want your help in discovering what truly makes your area special. The best part about levering your location for better guest satisfaction is that becoming the local expert is not overly complex. However, it will require some leg work on behalf of your team to break ground for your guests, find …

lmaadminLever Your Location